Refund Policy
Last updated: October 3, 2026
30-day money-back guarantee
If you're not satisfied with a paid plan (Family Platinum), you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order, or reply to your Paddle receipt email. You can also reach us through the in-app feedback box and we'll point you in the right direction.
Cancelling instead
You can cancel a subscription at any time. When you cancel, your paid features stay on until the end of the period you've already paid for, and you won't be charged again. Cancellation and refund mechanics are handled under Paddle's Buyer Terms and Paddle's Refund Policy.